In the Outlook app, go to Settings > Tap the account that is not syncing > Tap Reset Account. Troubleshoot calendar and contacts in the Outlook mobile app Then open the Outlook app and go to Settings > tap on your account > tap Sync Contacts. If you don't own an iOS or Samsung Android device, use these directions as a guideline:įor iOS: Open the Settings app > scroll down and tap Outlook > Contacts and Background App Refresh should be on.įor Android: Open phone Settings > Applications > Outlook > Make sure Contacts is enabled. Steps may vary between devices and between operating systems. You'll have to delete and re-add your account and make sure not to use IMAP.Ĭheck that access to Contacts is allowed for Outlook: If your email address is not displayed in the list, it's not set up using Exchange ActiveSync.
Under your email accounts, make sure "Calendar" is selected. Go to the Calendar in the Outlook app and tap the three lines in the upper left-hand corner. Check that Calendar is enabled for your account:
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